Delivery Information

EU Customs & Tax Updates

Effective 1st July, customers will be required to pay VAT and customs charges at the point of delivery for all goods shipped from the UK to the EU, regardless of order value. Please check with your local Customs authorities for the latest rates.

We are working hard to make it easier for our fans shopping from Europe by implementing changes to our shops in the coming weeks.

We apologise for any inconvenience, and will resolve as soon as possible.

 

EU-Zoll- und Steuer-Update

Ab dem 1. Juli müssen Kunden für alle aus dem Vereinigten Königreich in die EU versandten Waren unabhängig vom Bestellwert Mehrwertsteuer und Zollgebühren am Lieferort zahlen. Bitte erkundigen Sie sich bei Ihren lokalen Zollbehörden nach den aktuellen Tarifen.

Wir arbeiten hart daran, unseren Fans das Einkaufen aus Europa zu erleichtern, indem wir in den kommenden Wochen Änderungen an unseren Shops vornehmen

Wir entschuldigen uns für etwaige Unannehmlichkeiten.

 

Actualización de aduanas e impuestos de la UE

A partir del 1 de julio, los clientes deberán pagar el IVA y los gastos de aduana en el punto de entrega de todos los productos enviados desde el Reino Unido a la UE, independientemente del valor del pedido. Consulte con las autoridades aduaneras locales para conocer las tarifas más recientes.

Estamos trabajando arduamente para facilitar a nuestros fanáticos las compras desde Europa mediante la implementación de cambios en nuestras tiendas en las próximas semanas.

Nos disculpamos por cualquier incoveniente.

 

Actualización de aduanas e impuestos de la UE

A partir del 1 de julio, los clientes deberán pagar el IVA y los gastos de aduana en el punto de entrega de todos los productos enviados desde el Reino Unido a la UE, independientemente del valor del pedido. Consulte con las autoridades aduaneras locales para conocer las tarifas más recientes.

Estamos trabajando arduamente para facilitar a nuestros fanáticos las compras desde Europa mediante la implementación de cambios en nuestras tiendas en las próximas semanas.

Nos disculpamos por cualquier incoveniente.

 

 

**************

 

Delivery Services

United Kingdom:

Free Royal Mail Tracked Delivery when you spend £50 (Delivered within 2-3 business days)

Royal Mail Tracked 2nd Class: £3.99 (Delivered within 2-3 business days)

Royal Mail Tracked 1st Class: £5.99 (Delivered within 1-2 business days)

Express Next Day Tracked & Signed: £7.99 (Delivered within 1-2 business days)

Please note: all standard deliveries are made Monday - Saturday.

 

United States:

Free Tracked Delivery to the USA when you spend $150 (Delivered within 3-7 business days)

International Tracked: $20.00 (Delivered within 3-7 business days)

International Air Tracked and Signed: $30 (Delivered within 3-5 business days)

 

Europe:

Free Tracked Delivery to Europe when you spend €150 (Delivered within 5-7 business days)

International Tracked: €14.99 (Delivered within 5-7 business days)

International Air Tracked and Signed: €19.99 (Delivered within 3-5 business days)

 

Canada

Free Tracked Delivery to Canada when you spend CA$175 (Delivered within 5-7 business days)

International Tracked: $30.00 (Delivered within 3-7 business days)

International Air Tracked and Signed: $40 (Delivered within 3-5 business days)

 

Australia

Free Tracked Delivery to Australia when you spend AU$175 (Delivered within 5-7 business days)

International Tracked: $30.00 (Delivered within 3-7 business days)

International Air Tracked and Signed: $40 (Delivered within 3-5 business days)

 

South America

Colombia International Signed: $20 (Delivered within 5-10 business days)

Brazil International Tracked: $20 (Delivered within 5-10 business days) 

South America Tracked and Signed: $20 (Delivered within 5-10 business days)

 

Rest of World

International Tracked: US$20 (Delivered within 5-10 business days)

International Air Tracked and Signed: US$30 (Delivered within 3-7 business days)

 

More Information

Orders placed after midday (Monday to Saturday) will ship the next business day. 

For a full list of countries we ship to, please refer to our FAQs

All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.

Orders placed after midday on Friday will be shipped on the following Monday. Please Note, All first orders that are going to a separate delivery address may take longer to process. We advise that all first orders should go to your Billing or Business address!

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day.

Play Sports Network Ltd reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier's fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel.ie, the customer will have to try and retrieve the parcel themselves at their cost.

Tracked & Signed Orders

Orders that are dispatched using a Tracked and Signed for Service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.

Product Delivery Errors

Delivery errors must be reported within 1 day of the date of delivery. All orders are checked and double-checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of the dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.

If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation.  Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name' in the signature box.  You may be asked to send us photos of the damaged packaging and/or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.